Sure, hosting a famous guest can translate into great PR for a hotel,
but “it can also be a mixed bag,” admits Mark Plonkey, the general
manager of Denver’s Hotel Teatro. “The one thing I’ve learned throughout
the years is that public persona is not always the reality behind
closed doors.”
According to most hotel managers that Travel + Leisure spoke with, most conflicts with celebrities are pretty mundane, and often result from overzealous “handlers:” demands for discounts or precise requests like a bowl of single-colored M&Ms. But other hotels know that debauchery can be good for business. “We embrace the spirit of rock ’n’ roll,” says Brandon Powers, creative director of the Hard Rock Hotel in Las Vegas. “They can trash their room or even take a donkey up there, so long as we don’t have to clean up after it in the casino. It takes a lot for us to ask someone to leave.”
Joe Stevens / Retna Ltd. / Corbis
